FREQUENTLY ASKED QUESTIONS
Find answers to our most frequently asked questions.
Shipping & returns
Do you ship worldwide?
Yes, we ship worldwide for absolute free!
How long does shipping take?
Shipping times average 5-9 business days depending on shipping destination.
How much does shipping cost?
Shipping is on the house. We process every order with the shipping cost on us.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Product Information
Are your products waterproof and tarnish-proof?
Yes. Our pieces are heat-proof, sweat-proof and water-proof. Shower, sweat, swim, repeat.
We're so confident in the quality, every piece comes with a Lifetime Warranty. If anything goes wrong, we will replace it.
How do I take care of my Casa Revero jewellery?
With a little love. Our pieces are built to last — but a bit of care keeps them looking their best for a lifetime and beyond.
Everyday Care
- Wipe your jewellery gently with a soft microfiber cloth after wear
- Store pieces in their Casa Revero box or a soft pouch to avoid scratches
- Keep away from perfumes, colognes and hairspray — apply those first, then put your jewellery on
For a Deeper Clean
When your pieces need a little extra shine, a simple clean at home does the trick:
- Mix warm water with a drop of mild dish soap
- Soak the piece for around 5 minutes
- Gently scrub with a soft-bristled toothbrush, paying attention to any detail or engraving
- Rinse under warm water
- Dry and buff with a microfiber cloth for a polished finish
A Few Simple Rules
- Avoid harsh chemicals, bleach and abrasive cleaners
- Always dry your jewellery thoroughly after exposure to water
- Store pieces separately to prevent tangling and scratching
Treat it well and it'll stay with you for life — and the generations after.
What are your pieces made from?
Every Casa Revero piece is crafted from premium 316L stainless steel — the highest grade used in fine jewellery. It's hypoallergenic, corrosion-resistant and built to handle daily wear without tarnishing or fading.
Our gold pieces are finished with a durable 18K gold plating, giving them a rich, lasting shine that stands up to everyday life — shower, sweat, ocean and all.
Made to be worn every day. Made to last a lifetime.
Payment
What payment methods do you accept?
We accept the following: Visa, Mastercard, Paypal, Apple Pay, Shop Pay, Google Shop
How do the discount codes work?
All discount codes are exclusive to our website and are valid for a limited time only. If your code isn't applying at checkout, please ensure it hasn't expired and has been entered correctly. If the issue persists, please contact our team at customercare@casarevera.com